PhotoMart’s operating hours are Monday to Friday, from 9:20 AM to 5:00 PM.

2025 Christmas Order Guidelines

We all know how late November to Christmas goes… everyone is stressed and clients (yours and mine) want their orders yesterday!

Here are a few tips to help make your November/December orders less stressful:

• Manage your clients’ expectations and keep them informed.
• Get your orders in early.
• Use the tracking we provide to self-manage your deliveries. “Where is it?” calls or emails take our resources away from production—and other customers may miss out.
• Be kind to couriers. Make life easier for them by being polite and working together to resolve any issues.
• Ship directly to your client to save yourself from last-minute deliveries and unnecessary rushing.

You have here a wonderful team of hardworking artisans putting in long hours to get your orders out. During this time of year, turnaround times may extend—please don’t worry, your orders are not being overlooked. Our goal is to have your order safely in your custody before we close for Christmas.

To give your order the best chance of arriving before Christmas, place it by midnight on 1st December 2025.

We will continue accepting orders throughout December and work hard to get them dispatched right up until we close.

Holiday Closure:
We will be closed from 5:00 PM on 23rd December 2025 and reopen on 12th January 2026.

Brightness 100cd/m2
Black level minimum
White point 5500K
Gamma – Red; Green; Blue all values 2.20

To ensure the best results, please follow these file setup recommendations:

• Color Mode: Use either sRGB or Adobe RGB color profiles. We accept both.
• Bit Depth: Submit files in 8-bit or 16-bit per channel. Avoid 32-bit, as it does not translate correctly to print and often appears darker.
• Image Size: Set your document to the final print dimensions at 300 DPI.
• File Formats: Preferred formats are TIFF, PDF, or high-quality JPEG. Avoid PSDs with 32-bit mode unless discussed in advance.
• Flattened Layers: Flatten all layers unless you’re submitting a working file for adjustments.

Note: If your file was created in 32-bit mode, convert it to 16-bit or 8-bit using proper tone mapping to maintain brightness and contrast.

​Print Orders: 24hrs
Bagged Prints: 24 Hrs​
Torn Edge Prints: 24 hrs
Weighted Matted Prints: 2-3 days
Matted Prints: 2-3 days
Torn Edge Matted Prints:  2-3 days
Insta Frames: 3 days
Print & Frame: 6 working days
Float Framing: 6 working days
Print only Canvas: 24 hrs
Stretched Canvas: 2-3 days
Framed Canvas: 2-3 days
Trinity Frames: 6 working days
Print & Mount:  2-3 days
Wallpaper Decals: 24hrs
Woodland Blocks: 6 working days
Texurised Mounted Prints: 2-3 days

NB: Please understand that during high volume periods these times can blow out. Rest assured we will always be working hard to exceed your expectations.

We will send your order by Courier or Australia Post, depending what part of the country you are from and when you need it by and the size of the parcel.

We have accounts with all the frame suppliers in Australia so the chances are we can source it for you. Sometimes our suppliers will discontinue supply for various reasons beyond our control. If the moulding doesn’t appear in our menu then it may not be available, please check with us before consulting with your clients.

Understanding “Acid-Free” in Matboard Materials

The term “acid-free” is commonly used in marketing to describe paper and matboard products with a pH value of 7.0 or higher at the time of manufacture. This designation indicates that the material is neutral or slightly alkaline, which helps slow down the deterioration process.

However, it’s important to note that “acid-free” does not necessarily mean the material is free from all harmful substances. Many acid-free products, especially those made from wood pulp, may still contain lignin—a natural component of wood that can break down over time and produce acids, leading to discoloration and degradation of the material.

To mitigate this, manufacturers often add alkaline buffers, such as calcium carbonate, to the material. These buffers help neutralize acids that may form in the future, extending the lifespan of the product. This practice became more prevalent in the early to mid-1990s as a response to the need for longer-lasting framing materials.

For archival purposes, it’s recommended to use materials that are both acid-free and lignin-free, ensuring greater longevity and preservation of artworks and documents.

The overlap is usually very minimal (a couple of mm on each side). Depending on the mounting style you choose and the size of the artwork it could be up to 5 mm on each side.

Giclee (zhee-clay) – translated as “to squirt or spray” This term was coined by Graham Nash and Jack Duganne from Nash Editions back in the early 90’s. They were using an Iris Graphics 3047 ink-jet printer and Jack Duganne wanted to differentiate their prints from the public’s perception of cheap home inkjet printing. He scoured a French dictionary for a “cool sounding word” and came up with ‘Giclee’. The original IRIS 3047 inkjet printer purchased by Graham Nash now resides in the Smithsonian’s National Museum of American History. All giclee’s can be classified as inkjet prints, however not all inkjet prints can be classified as Giclee. Giclee’s are distinguished by three important factors. 1. They are printed with a Professional Large Format Printer. 2. They are printed with pigments as opposed to dyes. 3. They are printed onto an archival substrate that supports long lasting prints. The image stability of pigment printing is superior to that of any other method of printing, including traditional silver-halide or metal-based. A pigment particle is less susceptible to destructive environmental elements than a dye molecule. Serious art collectors or artists insist on Gallery quality prints and Giclee printing is the best of the best.

Jpeg:
Jpeg is probably the most popular and compatible image format around. Jpeg is the standard file format in a lot of today’s digital devices. It is compatible with web browsers and almost all imaging software. It has the ability to provide an image of fairly high-quality at a fraction of the size available in other formats like TIFF. It achieves this using lossy compression, meaning that some image data is discarded during the saving process. The higher the level of compression you choose, the more data is discarded. There will be a loss of some nuance resulting in sharper transitions.

TIFF:
The TIFF format is the prefered standard for most commercial and professional printing. If you don’t select ‘compression’, when saving the file, it won’t suffer losses in quality. You will end up with an exact copy of the source file. This is important if you are editing and repeatedly opening/saving the same file. The price you have to pay for this is that you will be getting larger file sizes compared to JPEG files. TIFF is a great choice for archiving images when all detail must be preserved and file size is not a consideration. The other downside to using TIFF files is the majority of web browsers don’t display a tiff image.

With our clients best interests in mind, we happily accept files as TIFF, Jpeg, PSD and also PDF.cheers