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2021 Christmas cut-off times:


We all know how late November to Xmas goes .. everyone is stressed and clients (yours and mine) want their orders yesterday!


Meeting your expectations is important to us which is why I am posting this in January, giving you almost 12 months notice of our guidelines.


Here are a couple of ideas to make your November/December orders less stressful.
Manage your clients expectations and keep them informed.

  • Get your orders in to us early.
  • Use the tracking we provide to self manage your delivery.  “Where is it” calls or emails takes our resources away from creating and other customers miss out.
  • Make life easy for the couriers by being polite to them and working with them to resolve any issues.
  • Ship directly to your client to save you last minute deliveries and rushing around.

You have here a wonderful team of hardworking Artisans putting in long hours to get your orders out. At this time of year our turn-around times generally blow out so don’t stress they aren’t being overlooked. Our goal is to have your order safely in your custody before we close for Xmas.

For the best chance of getting your orders by Xmas, place them by midnight 1st December. 

*** Update 01/09/21 There are massive delays already in freight around Australia where a parcel in normal circumstances would take 2-3 days is now taking up to several weeks. With that in mind I suggest critical Xmas orders are placed EARLY NOVEMBER. If this is not possible then it would be wise to let your clients know about delays and the possiblity their order will not arrive on time.

We will accept orders throughout December and work hard to get them on the way right up until we close for the year. We will be closed from Midday 23rd December 2021 and reopen 13th January 2022.

Brightness 100cd/m2
Black level minimum
White point 5500K
Gamma – Red; Green; Blue all values 2.20

We accept files in either SRGB or Adobe RGB

Yes please. We need the files to be correctly sized and saved at 300 DPI.

​Print Orders: 24hrs
Bagged Prints: 24 Hrs​
Torn Edge Prints: 24 hrs
Weighted Matted Prints: 2-3 days
Matted Prints: 2-3 days
Torn Edge Matted Prints:  2-3 days
Insta Frames: 3 days
Print & Frame: 6 working days
Float Framing: 6 working days
Print only Canvas: 24 hrs
Stretched Canvas: 2-3 days
Framed Canvas: 2-3 days
Trinity Frames: 6 working days
Print & Mount:  2-3 days
Wallpaper Decals: 24hrs
Woodland Blocks: 6 working days
Texurised Mounted Prints: 2-3 days

NB: Please understand that during high volume periods these times can blow out. Rest assured we will always be working hard to exceed your expectations.

We will send your order by Courier or Australia Post, depending what part of the country you are from and when you need it by and the size of the parcel.

We have accounts with all the frame suppliers in Australia so the chances are we can source it for you. Sometimes our suppliers will discontinue supply for various reasons beyond our control. If the moulding doesn’t appear in our menu then it may not be available, please check with us before consulting with your clients.

In paper materials, such as matboard, “acid free” is a marketing phrase used to describe products having a pH value greater than 7.0. When a product is called “acid free” that does not necessarily mean it is free of harmful chemistry. In some cases the material may include acid-bearing content, such as lignin. A few decades ago, the industry-standard matboards were made of plain wood pulp, often having pH levels in the acidic range below 7.0 on the pH scale. The term “acid free” was introduced in the early-to-mid 1990s, when alkaline buffers were added to delay the discoloration and deterioration of wood pulp matboards containing lignin, the primary source of acid.

The overlap is usually very minimal (a couple of mm on each side). Depending on the mounting style you choose and the size of the artwork it could be up to 5 mm on each side.

Giclee (zhee-clay) – translated as “to squirt or spray” This term was coined by Graham Nash and Jack Duganne from Nash Editions back in the early 90’s. They were using an Iris Graphics 3047 ink-jet printer and Jack Duganne wanted to differentiate their prints from the public’s perception of cheap home inkjet printing. He scoured a French dictionary for a “cool sounding word” and came up with ‘Giclee’. The original IRIS 3047 inkjet printer purchased by Graham Nash now resides in the Smithsonian’s National Museum of American History. All giclee’s can be classified as inkjet prints, however not all inkjet prints can be classified as Giclee. Giclee’s are distinguished by three important factors. 1. They are printed with a Professional Large Format Printer. 2. They are printed with pigments as opposed to dyes. 3. They are printed onto an archival substrate that supports long lasting prints. The image stability of pigment printing is superior to that of any other method of printing, including traditional silver-halide or metal-based. A pigment particle is less susceptible to destructive environmental elements than a dye molecule. Serious art collectors or artists insist on Gallery quality prints and Giclee printing is the best of the best.

Jpeg:
Jpeg is probably the most popular and compatible image format around. Jpeg is the standard file format in a lot of today’s digital devices. It is compatible with web browsers and almost all imaging software. It has the ability to provide an image of fairly high-quality at a fraction of the size available in other formats like TIFF. It achieves this using lossy compression, meaning that some image data is discarded during the saving process. The higher the level of compression you choose, the more data is discarded. There will be a loss of some nuance resulting in sharper transitions.

TIFF:
The TIFF format is the prefered standard for most commercial and professional printing. If you don’t select ‘compression’, when saving the file, it won’t suffer losses in quality. You will end up with an exact copy of the source file. This is important if you are editing and repeatedly opening/saving the same file. The price you have to pay for this is that you will be getting larger file sizes compared to JPEG files. TIFF is a great choice for archiving images when all detail must be preserved and file size is not a consideration. The other downside to using TIFF files is the majority of web browsers don’t display a tiff image.

With our clients best interests in mind, we happily accept files as TIFF, Jpeg, PSD and also PDF.cheers

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