2021 Christmas cut-off times:
We all know how late November to Xmas goes .. everyone is stressed and clients (yours and mine) want their orders yesterday!
Meeting your expectations is important to us which is why I am posting this in January, giving you almost 12 months notice of our guidelines.
Here are a couple of ideas to make your November/December orders less stressful.
Manage your clients expectations and keep them informed.
- Get your orders in to us early.
- Use the tracking we provide to self manage your delivery. “Where is it” calls or emails takes our resources away from creating and other customers miss out.
- Make life easy for the couriers by being polite to them and working with them to resolve any issues.
- Ship directly to your client to save you last minute deliveries and rushing around.
You have here a wonderful team of hardworking Artisans putting in long hours to get your orders out. At this time of year our turn-around times generally blow out so don’t stress they aren’t being overlooked. Our goal is to have your order safely in your custody before we close for Xmas.
For the best chance of getting your orders by Xmas, place them by midnight 1st December.
*** Update 01/09/21 There are massive delays already in freight around Australia where a parcel in normal circumstances would take 2-3 days is now taking up to several weeks. With that in mind I suggest critical Xmas orders are placed EARLY NOVEMBER. If this is not possible then it would be wise to let your clients know about delays and the possiblity their order will not arrive on time.
We will accept orders throughout December and work hard to get them on the way right up until we close for the year. We will be closed from Midday 23rd December 2021 and reopen 13th January 2022.